1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Zero-8 Solutions LLC (“we,” “our,” or “us”) governing your access to and use of Zero-8 OS (“the Platform”), accessible at os.zero-8.io. By creating an account or using the Platform, you agree to be bound by these Terms.
If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of Service
Zero-8 OS is an AI-powered business operating system that connects to your third-party accounts (including Google Workspace and Microsoft 365 email and calendar, and other integrations as added over time) to provide features including daily Morning and Afternoon Briefs, Lead Pipeline management, and AI Agents that assist with business operations. Features may be added, modified, or removed over time as the platform evolves.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Platform. The Platform is intended for business use by small business owners, founders, and operators.
4. Account Registration
You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@zero-8.io if you suspect unauthorized access.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
5. Subscriptions and Payment
5.1 Subscription Plans
Zero-8 OS is offered on a monthly subscription basis. Current plans and pricing are listed on the Platform. Pricing is subject to change with 30 days' notice to existing subscribers, except for Founding Member rates which are governed by Section 5.2.
5.2 Founding Member Rate
Founding Member subscriptions are offered at the rate disclosed at signup and will not increase so long as the subscription remains continuously active. We reserve the right to modify this rate with no less than 60 days' written notice if required to maintain the financial viability of the service, or to retire the Founding Member rate with the same notice. If we modify the rate or retire the Founding Member rate, you may cancel before the change takes effect and receive a prorated refund for any unused portion of your current billing period. If a Founding Member subscription lapses or is cancelled by you, the locked rate is forfeited and standard pricing applies upon resubscription. Company insolvency, acquisition, or discontinuation of the service are governed by Section 15 (Modifications to the Service).
5.3 No Setup Fees
We do not charge setup fees. You pay only the monthly subscription rate.
5.4 Cancellation and Refunds
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial months. If you believe you have been charged in error, contact us within 30 days at support@zero-8.io.
6. Third-Party Integrations
The Platform integrates with third-party services including Google Workspace, Microsoft 365 (Outlook + Microsoft Calendar), and others as added over time. By connecting a third-party account, you:
- Authorize Zero-8 OS to access your data from that service as described in our Privacy Policy
- Confirm that you have the right to grant such access
- Acknowledge that your use of third-party services is also governed by that service's own terms and privacy policies
We are not responsible for the availability, accuracy, or actions of third-party services. Disconnection of a third-party integration may limit or disable certain Platform features.
6.1 Google OAuth Verification Status
Zero-8 OS is currently operating under Google's OAuth “Testing” status pending completion of Google's Cloud Application Security Assessment (CASA). During this period, access to Google integrations is limited to users we have manually added to our approved testers list (capped at 100 users), and you may see an “unverified app” warning from Google when connecting. By proceeding with the Google connection step, you acknowledge this status. We will notify you when full verification completes. If verification is not achieved within 180 days of your signup, or if your access to Google integrations is restricted by Google in a way that materially affects your ability to use the Platform, you may request a prorated refund of fees paid by contacting support@zero-8.io.
6.2 Microsoft OAuth Publisher Status
Zero-8 OS is registered with Microsoft Entra ID but has not yet completed Microsoft Publisher Verification. When you connect your Microsoft 365 or Outlook account, you may see an “unverified publisher” warning on the consent screen. Unlike Google's Testing mode, Microsoft does not impose a user allowlist during this period — anyone may authorize the connection immediately. By proceeding, you acknowledge this status. We will notify you when Publisher Verification completes and the warning no longer appears.
6.3. Business Management Platform Integrations
Zero-8 OS may integrate with business management platforms such as PushPress, Mindbody, Wodify, or similar services (“Business Platforms”) to provide operational intelligence features including member health scoring, attendance tracking, retention alerts, and outreach automation. By connecting a Business Platform, you additionally represent and warrant that:
- You are the authorized account holder or administrator of the Business Platform account being connected
- You have the legal right to authorize Zero-8 OS to access customer, member, and operational data from your Business Platform account
- Your use of the data accessed through the Business Platform complies with your own privacy policy, any applicable data protection laws, and the terms of service of the Business Platform
- You are solely responsible for ensuring that your customers or members have been appropriately informed (through your own privacy policy or notice) that their data may be processed by third-party tools you use to manage your business operations
We process Business Platform data solely on your behalf and at your direction. We do not independently contact, market to, or communicate with your customers or members unless you explicitly initiate or approve such communication through the Platform's approval mechanisms (such as the Approve & Send flow for email and text drafts).
6.4. Third-Party Customer Data Processing
When you connect a Business Platform, Zero-8 OS may access data about your customers, members, or clients (“End-User Data”). This may include names, email addresses, phone numbers, attendance records, membership status, and billing information. You acknowledge that:
- You are the data controller of your End-User Data. Zero-8 Solutions LLC acts as a data processor, processing End-User Data only as necessary to provide the features you have enabled
- We do not sell, share, or independently use End-User Data for any purpose other than delivering the Platform's features to you
- End-User Data is stored within your organization's isolated storage and is not accessible to any other Zero-8 OS customer
- End-User Data is not used to train AI models. It is processed transiently to generate operational intelligence (briefs, health scores, outreach drafts) and is subject to the same retention policies described in our Privacy Policy
- You may disconnect your Business Platform at any time, which will immediately stop data access. Previously generated intelligence (briefs, health scores) based on that data will remain in your account unless you request deletion
7. Acceptable Use
You agree to use the Platform only for lawful business purposes and in accordance with these Terms. You may not:
- Use the Platform to violate any applicable law or regulation
- Attempt to gain unauthorized access to any part of the Platform or its infrastructure
- Use the Platform to transmit spam, malware, or other harmful content
- Reverse engineer, decompile, or attempt to extract the source code of the Platform
- Resell or sublicense access to the Platform without written permission
- Use the Platform in a way that could damage, disable, or impair the service for other users
7.1 Email Sending Responsibilities
Emails sent through the Platform are transmitted from your connected email account (Gmail or Outlook). You — not Zero-8 Solutions LLC — are the sender of those emails and are solely responsible for compliance with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), Canada's Anti-Spam Law (CASL), the EU ePrivacy Directive, GDPR where applicable, and any other applicable communications or data-protection law.
You represent and warrant that:
- Every recipient of an email sent through the Platform either (a) has an existing business relationship with you, or (b) has affirmatively opted in to receive communications from you
- You will not use the Platform to send email to purchased lists, scraped addresses, or recipients who have unsubscribed
- You will honor unsubscribe requests within 10 business days and include a functioning unsubscribe mechanism and valid postal address where required by law
- You will not send emails that are deceptive, harassing, or that misrepresent the sender, subject, or content
We may suspend or terminate your account without refund upon credible evidence of spam complaints, abuse reports, or material violation of this section. You agree to indemnify Zero-8 Solutions LLC against any claim arising from emails you send or approve for sending through the Platform.
7.2 AI Draft Review and Approval
All AI-generated email drafts require your explicit review and approval before being sent. By clicking Approve & Send (or any equivalent control), you represent that you have reviewed the content, that it accurately reflects your intent, and that you accept full responsibility for its contents as the sender. Zero-8 Solutions LLC disclaims liability for any content you approve and send, including any inaccuracies, misstatements, or legal consequences arising from the sent communication.
8. AI-Generated Content
Zero-8 OS uses artificial intelligence to generate content including but not limited to email drafts, summaries, and recommendations. You acknowledge that:
- AI-generated content may contain errors, omissions, or inaccuracies
- You are responsible for reviewing all AI-generated content before acting on it or sending it to third parties
- We do not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated output
- AI-generated drafts are suggestions only — you retain full control and responsibility over communications sent from your accounts
9. Data and Privacy
Your use of the Platform is also governed by our Privacy Policy, incorporated into these Terms by reference. By using the Platform you consent to our data practices as described in the Privacy Policy.
9.1 Data Processing Addendum
If you are a business using the Platform to process personal data of individuals located in the European Economic Area, the United Kingdom, or any other jurisdiction requiring a written data-processor agreement under applicable law, a Data Processing Addendum (“DPA”) is available upon request at support@zero-8.io. Upon execution by both parties, the DPA will be deemed incorporated into these Terms.
9.2 Data Export and Portability
Upon cancellation or at any time during an active subscription, you may request a machine-readable export of your organization's data — including your business profile, lead records, and draft history — by contacting support at the address above. Exports are typically provided within 14 days of request.
10. Intellectual Property
The Platform, including its design, features, code, and content, is owned by Zero-8 Solutions LLC and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Platform.
You retain full ownership of your data. By connecting your accounts and using the Platform, you grant us a limited license to access and process your data solely as necessary to provide the service.
11. Confidentiality
We treat your business data as confidential. We do not share your data with other users or organizations. Our team members access customer data only as necessary to provide support or maintain the platform, and only in accordance with our Privacy Policy.
12. Disclaimers
The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or completely secure. Your use of the Platform is at your own risk.
We do not warrant that AI-generated content, summaries, or recommendations are accurate or suitable for any particular purpose. You are solely responsible for decisions made based on Platform outputs.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Zero-8 Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid us in the three months preceding the claim.
14. Indemnification
You agree to indemnify and hold harmless Zero-8 Solutions LLC, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third party's rights.
15. Modifications to the Service
We reserve the right to modify, suspend, or discontinue any part of the Platform at any time. We will provide reasonable notice of material changes. Continued use of the Platform after such notice constitutes acceptance of the changes.
16. Termination
We may suspend or terminate your account at any time for violation of these Terms, non-payment, or conduct that we determine is harmful to other users or to the Platform. You may terminate your account at any time by cancelling your subscription and contacting us at support@zero-8.io.
Upon termination, your right to use the Platform ceases immediately. We will retain your data for 30 days following termination to allow for account recovery, after which it is permanently deleted.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Redding, California, and you consent to the personal jurisdiction of those courts.
Before initiating any legal action, you agree to contact us at support@zero-8.io and attempt to resolve the dispute informally for a period of 30 days.
18. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Platform at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance.
19. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zero-8 Solutions LLC regarding the Platform and supersede all prior agreements relating to the same subject matter.
20. Contact
For questions about these Terms, contact us at:
Zero-8 Solutions LLC
Redding, California
support@zero-8.io